While performing the duties of this Job, the employee is regularly required to sit, stand, and walk. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job has no supervisory responsibilities. Intermediate knowledge of Microsoft Office Suite and Outlook email

Ability to resolve problems involving several concrete variables in standardized situations.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to effectively present information in one-on-one and small group situations to patients, vendors, and employees of the organization.

Ability to write simple correspondence.

Ability to read and comprehend simple instructions and short correspondence.

Experience with athenahealth EMR software is strongly preferred.

Experience working in a medical office setting is preferred, but not required.

Minimum of 1 year of experience in a call center or customer service environment.

Ability to work independently and as part of a team.

Knowledge of medical terminology and procedures is a plus.

Strong organizational and time management skills.

Excellent communication and interpersonal skills.

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be coachable, accountable, adaptable, creative, organized, and flexible. Adhere to all HIPAA regulations and company policies.Process patient payments and collect co-payments.Maintain accurate records and documentation of all interactions.Resolve patient inquiries and concerns in a timely and efficient manner.Respond to emails that arrive using our general office email address.

Schedule appointments for patients with healthcare providers.Answer incoming calls professionally and courteously.This includes answering and transferring incoming calls, scheduling appointments, and resolving patient inquiries and concerns.Įssential Duties and Responsibilities may include the following. The Medical Call Center Representative is responsible for providing excellent customer service. If you have a demonstrated track record that supports these values, we would love to talk to you! Our team is comprised of an experienced, elite group of administrative and medical professionals who are committed to exceptional patient care. To learn more about our practice, please visit us at. We offer minimally invasive treatment options for patients who suffer from varicose veins, peripheral artery disease, uterine fibroids, and other serious medical conditions. Texas Endovascular Associates is a growing, fast-paced practice with offices in Texas and Georgia. Job Title: Medical Call Center Representative (Back Office Admin)

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